Ashley Ann Kitchens | Aberdeen

"Our kitchen was installed in 2022 by Ashley Ann and we were very impressed with the quality of the kitchen and the installation process. However, an issue arose with with our kitchen tap and I contacted the showroom this month for support. My issue was dealt with promptly and resolved quickly. Thank you Bethany for your excellent after sales support!"

"BEWARE - ABERDEEN We had a disaster with Ashley Ann and our kitchen replacement. It took 6.5 months for everything Inc remedials to be completed. They pride themselves on customer service, having the best joiners and project managing. We experienced the opposite! Every problem that occurred was blamed on the customer (combined with very unprofessional emails) when in fact it was due to lack of project management. We had to always chase for updates. We had some emails blaming us and saying this is how it should look. Then, the following day (after multiple emails) confirming that what we found was going to get sorted. The joiner we initially got was not up to parr and totally inexperienced for the scale of the job. We were having to live in chaos. Nails all over the floor, empty packaging just left everywhere. It was awful. Progress was so slow, the joiner was lucky to be at the property before 11am. When we eventually decided to express our concerns to Ashley Ann, this is when the true nightmare started. Everything was initially OUR fault because we didn’t do this or that when actually they were the professionals and were looking for them to guide us. We had a plinth attached to bare bricks of the house! Due to all problems with the joiner, the amount of remedial works required were unbelievable. A few examples, we were told to get our flooring in before the kickboards were installed. We did this and when the kickboards were installed, they failed to remove temporary legs and we were left with a chunk of flooring missing. Again this was our fault apparently. We also had to have a whole section of worktop replaced (which we were not initially aware of) so we got our decoration done and plastering. Well - we were left with a totally incomplete area, holes and gaps. They initially tried to say we were liable for this repair! After 6 months we decided to write a formal complaint, not that it made much of a difference. Again we were having to chase for updates. The whole project I was pregnant and the stress was awful. I ended up doing more management than them which is exactly what I wanted to avoid. In the end, they felt a £40 shelf for a stacked tumble dryer and washing machine was adequate in form of compensation. This honestly was just a fraction of what we went through. If you have doubts about your joiner through them speak up straight away as they seem totally rely on them. I’d have been cheaper and better off finding my own joiner. I truly believe we would have had far less problems dealing with project ourselves, not worth the extra cost! Photos and emails as evidence were all provided."

"From the first visit by Bethany to measure out and design our new kitchen , we felt in safe hands. Design choices were made together and now that we sit in our beautiful kitchen we feel it is as much ours as Ashley Ann's. We love the layout, quality of products and enjoyed the process including the tradesmen who worked to an excellent standard, tidy and skillful. Of course any project is subject to the odd glitch and ours was no exception. These were rectified quickly and efficiently. Wouldnt hesitate in having everyone back - maybe a bottle of fizz round the new island to celebrate our kitchen. Thankyou Ashley Ann."

"Updating my review to reflect the final outcome. Had a few issues that took a bit of time to resolve but overall we are satisfied. In the end Ashley Ann addressed our issues to the best of their ability. Their customer service was quick to respond to my previous review and all involved were cordial throughout the process. My advice to others - be patient as they get really busy and their contractors seem to be in high demand. Also, follow up on issues despite the timeline. They are true to their word and won’t forget about you."

"Ashley Ann give a personal service and were very helpful. All staff were approachable and helpful and you could not ask for a better service. I went to them with a specific budget in mind (relatively low in terms of kitchen budgets) and the quality of the units are to a very high standard. My kitchen was installed by another builder but Ashley Ann were at the end of the phone to answer any questions. I have recommended to a colleague who has just placed an order with them. Would definitely use again."